Job Description
Join Coastal Connect Solutions as a Remote Customer Specialist and deliver exceptional service from the comfort of your home. We're seeking empathetic professionals to support our diverse clientele in Long Beach and beyond. Enjoy flexible hours while making a meaningful impact in our vibrant community.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and troubleshoot product problems
- Document interactions in CRM systems with accuracy
- Collaborate with support teams to escalate complex cases
- Meet monthly performance targets for response time and resolution
- Maintain detailed knowledge of company products and services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Available to work evenings and weekends (20-25 hrs/week)