Job Description
Join our dynamic remote team at Apex Global Solutions! We're urgently hiring Customer Specialists in Raleigh, NC for immediate start with fully flexible hours. Work from anywhere while supporting Fortune 500 clients with cutting-edge solutions. This is your chance to thrive in a fast-paced environment with uncapped growth potential and comprehensive benefits.
Why You'll Love This Role: Flexible scheduling (early morning/late evening options available), 100% remote work setup, quarterly performance bonuses, and professional development stipends. Perfect for self-motivated professionals seeking work-life balance without sacrificing career advancement.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve complex technical issues using proprietary CRM systems and knowledge bases
- Collaborate with cross-functional teams to improve service protocols and documentation
- Proactively identify upsell opportunities for enterprise clients
- Maintain detailed activity logs in Salesforce with real-time updates
- Contribute to monthly process optimization initiatives
- Mentor new team members during onboarding phases
Qualifications
- 3+ years in B2B customer service or tech support roles
- Proficiency in Salesforce, Zendesk, and Microsoft Office Suite
- Exceptional written/verbal communication skills
- Ability to work flexible hours (including weekends/peak seasons)
- Self-directed with strong time management in remote settings
- Experience handling enterprise-level escalations
- Relevant certification (e.g., Salesforce Admin, Google Workspace) preferred