Job Description
Join FlexiPay Solutions and enjoy the perfect blend of work-life balance with our fully remote Customer Specialist position based in Long Beach, CA! We're seeking motivated professionals to deliver exceptional customer experiences with the convenience of weekly paychecks. No commute, no office politics—just flexible hours and a supportive virtual environment. If you're passionate about helping others and want financial stability every week, this is your opportunity to thrive.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed weekly performance metrics for resolution times
- Identify upsell opportunities to enhance customer value
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Strong written/verbal communication skills
- Ability to work independently in remote setting
- Reliable high-speed internet connection
- Flexible availability including weekend/evening shifts
- Positive attitude and problem-solving mindset