Job Description
Join FlexiPay Solutions, a leading fintech innovator, as a Remote Customer Specialist. We're seeking dynamic professionals to deliver exceptional support while enjoying the flexibility of remote work and the reliability of weekly pay. This role is perfect for Sacramento-based talent seeking financial stability and work-life balance.
Our team thrives on collaboration and growth, offering comprehensive training and a supportive environment. As a Customer Specialist, you'll be the face of our brand, resolving inquiries and building lasting relationships with clients across California.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve payment processing issues and transaction disputes
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities for financial products
- Maintain 95% customer satisfaction score
- Participate in weekly performance reviews and training
Qualifications
- 2+ years customer service experience in fintech or banking
- Proficiency with Zendesk and Salesforce platforms
- Excellent verbal/written communication skills
- Ability to work independently in remote setting
- High-speed internet and quiet home office space
- Strong problem-solving and conflict resolution abilities
- Valid California work authorization
- Weekly pay schedule availability