Job Description
Join Baltimore's premier remote employer offering weekly pay and flexible work-from-home opportunities! We're seeking motivated Customer Specialists to support our growing client base with exceptional service. Enjoy the perfect blend of professional growth and work-life balance without leaving your Baltimore home. Pay every Friday! No commute required.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed weekly performance metrics (CSAT, FCR)
- Collaborate with support teams for complex escalations
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Home office setup with reliable internet (minimum 25 Mbps)
- Typing speed: 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Availability for flexible shifts including weekends