Job Description
We are Urgently Hiring for a talented Remote Customer Success Manager to join our elite team in Oklahoma City. This is a 100% Work From Home position, offering you the freedom to work from the comfort of your own home while enjoying a competitive salary and comprehensive benefits package.
At Apex Digital Partners, we believe in empowering our remote workforce. You will be the face of our brand, ensuring our clients in the US achieve their goals through our innovative solutions. If you are looking for a high-impact role with no commute and a dynamic culture, this is your chance to join the best.
Responsibilities
- Manage end-to-end customer relationships, acting as the primary point of contact for all account-related inquiries.
- Drive customer retention and upsell opportunities within your assigned portfolio.
- Conduct regular check-ins and training sessions to ensure clients fully utilize our platform.
- Analyze client data and feedback to identify trends and propose process improvements.
- Collaborate cross-functionally with Product and Engineering teams to resolve complex technical issues.
- Develop and execute account plans to ensure long-term client satisfaction and growth.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or Client Support.
- Proven track record of working successfully in a 100% Remote environment.
- Excellent verbal and written communication skills with a focus on professionalism.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot, Zendesk).
- High-speed internet connection and a dedicated workspace.
- Self-motivated with a strong ability to prioritize tasks in a fast-paced setting.