Job Description
Join our award-winning team as a Remote Customer Success Manager and transform how businesses engage with their clients. We provide all necessary equipment including a high-performance laptop, dual monitors, noise-canceling headset, and ergonomic home office setup. Enjoy the flexibility of fully remote work while making a tangible impact in Virginia Beach's growing tech ecosystem.
At CoastalConnect Solutions, we're revolutionizing B2B SaaS partnerships through data-driven client engagement strategies. This is your chance to build meaningful relationships, drive retention, and grow revenue – all from the comfort of your home office.
Responsibilities
- Develop and execute personalized client success plans for enterprise accounts
- Proactively identify expansion opportunities through strategic account reviews
- Collaborate with product teams to deliver actionable client feedback
- Maintain 95%+ client satisfaction metrics through quarterly business reviews
- Implement data-driven retention strategies reducing churn by 15% annually
- Lead cross-functional projects with sales and product development teams
Qualifications
- 3+ years experience in B2B SaaS customer success or account management
- Proven track record of exceeding retention and growth targets
- Expertise in CRM platforms (Salesforce, HubSpot, or similar)
- Exceptional communication skills with executive stakeholder experience
- Strong analytical abilities with data interpretation proficiency
- Self-motivated with demonstrated remote work success
- Bachelor's degree in Business, Marketing, or related field