Job Description
Join InnovateTech Solutions as a Remote Customer Success Manager and revolutionize how businesses engage with technology! We're seeking a passionate professional to drive client satisfaction and retention in our dynamic Tampa-based team. Full equipment provided – including laptop, dual monitors, headset, and ergonomic chair – so you can thrive from home while making a tangible impact. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a supportive, results-driven environment.
Responsibilities
- Develop and execute client success strategies to maximize retention and expansion
- Act as primary point of contact for enterprise clients, resolving issues proactively
- Analyze usage data to identify upsell opportunities and product optimization
- Collaborate with product teams to deliver client feedback for feature enhancements
- Create and maintain detailed success plans with measurable KPIs
- Facilitate quarterly business reviews and executive stakeholder meetings
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 5+ years in SaaS customer success or account management
- Proven track record of exceeding retention targets (90%+)
- Expertise in CRM platforms (Salesforce, HubSpot) and analytics tools
- Exceptional communication skills with executive-level stakeholders
- Ability to work independently with minimal supervision
- Must reside in Tampa Bay area for local team alignment