Job Description
Join our award-winning team as a Remote Customer Success Manager in sunny Virginia Beach! We're seeking a tech-savvy professional to drive client satisfaction and retention. Enjoy the flexibility of 100% remote work with all premium equipment provided – including ergonomic chairs, dual monitors, and high-speed internet stipend. Coastal Tech Solutions offers competitive benefits, professional development stipends, and a collaborative virtual culture.
As a key member of our Client Experience team, you'll transform customer interactions into loyalty opportunities while advancing your career in one of America's top tech hubs. Our commitment to work-life balance means no weekends or on-call duties.
Responsibilities
- Develop and execute personalized success plans for 50+ enterprise clients
- Proactively identify growth opportunities through quarterly business reviews
- Collaborate with product teams to drive feature adoption and feedback
- Maintain 95%+ customer satisfaction score through strategic relationship building
- Track and analyze usage data to identify expansion opportunities
- Train clients on advanced platform features during onboarding sessions
- Document client interactions and success metrics in CRM system
Qualifications
- 3+ years B2B SaaS customer success or account management experience
- Proven ability to retain and grow enterprise accounts
- Expertise in CRM platforms (Salesforce/HubSpot) and analytics tools
- Exceptional written and verbal communication skills
- Self-motivated with ability to thrive in remote environment
- Experience with onboarding methodologies and training programs
- Bachelor's degree in Business, Marketing, or related field