Job Description
We are seeking a dynamic and results-driven Remote Customer Success Manager to join our growing team based in Jacksonville, FL. If you are passionate about building long-term relationships and driving client retention, this is the perfect opportunity for you. We offer a flexible, fully remote work environment with immediate start options.
As a key member of our team, you will act as the primary point of contact for our enterprise clients, ensuring they achieve maximum value from our platform while maintaining a high level of satisfaction. You will be responsible for onboarding new clients, conducting training sessions, and acting as a strategic partner to help our clients succeed.
Responsibilities
- Manage the end-to-end client lifecycle, including onboarding, adoption, and renewal.
- Conduct regular business reviews to assess client health, usage metrics, and satisfaction scores.
- Identify upsell and cross-sell opportunities to drive revenue growth.
- Act as the bridge between the client and internal product and engineering teams to relay feature requests and feedback.
- Develop and deliver comprehensive training materials and webinars for new users.
- Proactively monitor KPIs and usage data to address potential churn risks before they arise.
- Resolve complex customer inquiries and escalate issues to senior leadership when necessary.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or a related field.
- Experience with CRM software (Salesforce, HubSpot, or Pendo) is required.
- Strong communication skills, both written and verbal, with the ability to simplify complex concepts.
- Demonstrated ability to work independently in a remote setting with high self-discipline.
- Experience with SaaS products is highly preferred.
- Proven track record of meeting or exceeding retention and satisfaction targets.
- Bachelor’s degree in Business, Marketing, or a related field is a plus.