Job Description
Join our award-winning remote team as a Customer Success Manager in Ohio! NexGen Solutions is urgently hiring talented professionals for 100% work-from-home positions with competitive benefits and career growth opportunities. As a key member of our client experience team, you'll drive retention and satisfaction for our Fortune 500 clients while enjoying flexible scheduling and a collaborative digital workspace.
Why NexGen? We offer industry-leading training, monthly stipends for home office setup, comprehensive health benefits, and quarterly performance bonuses. Our remote-first culture values work-life balance and innovation.
Responsibilities
- Develop and execute personalized success plans for enterprise clients to maximize product adoption and retention
- Act as primary point of contact for client escalations, ensuring timely resolution with 95%+ satisfaction rate
- Analyze usage data to identify upsell opportunities and drive revenue growth
- Collaborate with sales and product teams to deliver client feedback for product enhancements
- Proactively onboard new clients through virtual training sessions and documentation
- Quarterly business reviews with key stakeholders to demonstrate ROI
- Maintain detailed CRM records with 100% data accuracy
Qualifications
- 3+ years B2B SaaS customer success or account management experience
- Proven ability to manage complex client relationships with Fortune 500 companies
- Advanced proficiency in Salesforce and data analytics tools (e.g., Tableau)
- Exceptional communication skills with ability to present to executive audiences
- Self-motivated with demonstrated remote work experience
- Ohio residency required (time zone alignment)
- Experience with CRM implementation and lifecycle management
- Bachelor's degree in Business, Marketing, or related field