Job Description
Join our award-winning remote team as a Customer Success Manager! We're urgently hiring for a full-time position supporting enterprise clients across North America. Enjoy flexible hours, comprehensive benefits, and career growth opportunities while working from anywhere in the Chicago metro area. Our collaborative culture combines innovative tech with human-centric support to deliver exceptional client experiences.
Responsibilities
- Proactively manage client portfolios to ensure retention and growth
- Develop strategic success plans for key accounts
- Collaborate with product teams to communicate client feedback
- Analyze usage data to identify expansion opportunities
- Facilitate quarterly business reviews with stakeholders
- Drive adoption of new product features
- Resolve escalations with empathy and efficiency
Qualifications
- 3+ years B2B SaaS customer success experience
- Proven track record in client retention strategies
- Expertise with CRM platforms (Salesforce/HubSpot)
- Strong analytical and presentation skills
- Ability to work independently in remote settings
- Excellent written and verbal communication
- Chicago area residency preferred