Job Description
Join our award-winning remote team as a Customer Success Specialist where we provide all necessary equipment to excel from home! GlobalTech Solutions is seeking tech-savvy professionals to drive client satisfaction and retention in our dynamic SaaS environment. Enjoy full benefits, flexible scheduling, and a supportive culture while working 100% remotely from anywhere in Ohio.
What We Offer:
• Company-issued laptop, headset, and ergonomic setup
• Comprehensive health, dental, and vision insurance
• 401(k) with 6% company match
• $2,500 annual professional development stipend
• Quarterly team-building retreats (expenses covered)
Responsibilities
- Proactively manage client portfolios to ensure product adoption and renewal rates
- Diagnose and resolve technical issues via phone, chat, and remote support
- Develop customized onboarding plans for enterprise clients
- Collaborate with internal teams to deliver seamless service experiences
- Analyze usage data to identify upsell opportunities and client health metrics
- Document all client interactions in CRM systems with precision
- Maintain 95%+ customer satisfaction score through proactive communication
Qualifications
- 3+ years in B2B customer success or technical support roles
- Proficiency with CRM platforms (Salesforce/HubSpot) and ticketing systems
- Strong diagnostic skills for troubleshooting software/hardware issues
- Excellent written and verbal communication abilities
- Experience with SaaS products and cloud technologies
- Ability to work independently with minimal supervision
- Ohio residency required for equipment logistics
- Bachelor's degree in Business, IT, or related field preferred