Job Description
Are you seeking a position that offers flexible hours and the security of weekly pay? Horizon Digital Solutions is hiring a dedicated Remote Customer Support Representative to join our team. Whether you are located in Detroit, MI or anywhere in Ohio, we want to hear from you.
In this role, you will serve as the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. We pride ourselves on a supportive work environment that values work-life balance and offers competitive compensation.
Responsibilities
- Provide exceptional customer support via chat, email, and phone to clients in the Detroit and Ohio areas.
- Answer inquiries regarding products, services, and account status in a timely and accurate manner.
- Resolve customer complaints and issues while maintaining a positive and empathetic demeanor.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the internal team to improve service processes and customer satisfaction.
- Adhere to company policies and quality standards during every shift.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service, preferably in a remote or call center setting.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable internet connection and a quiet home office space.
- Proficiency with Microsoft Office Suite and basic computer skills.