Job Description
Are you seeking a flexible, fully remote position that allows you to work from the comfort of your home in San Antonio, Texas or anywhere in the United States?
TechNova Solutions is currently hiring Entry-Level Customer Support Representatives with no prior experience required. We believe in talent, not just experience. We provide comprehensive training to ensure your success from day one.
If you are a self-starter with excellent communication skills, this is the perfect opportunity to launch your career in the tech industry while enjoying a 100% Work From Home lifestyle.
Responsibilities
- Answer incoming customer inquiries via chat, email, and phone in a professional and friendly manner.
- Troubleshoot basic technical issues and guide customers through solutions.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the team to resolve complex customer cases.
- Maintain a high level of product knowledge through ongoing training.
Qualifications
- High school diploma or GED required.
- Reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills in English.
- Basic computer literacy (typing, navigating web browsers).
- Ability to work independently and manage time effectively.