Job Description
Join our award-winning Boston-based team as a Remote Customer Support Specialist! We're seeking motivated individuals with no prior experience to provide exceptional customer service through chat, email, and phone. Enjoy a fully remote position with comprehensive training, flexible hours, and career growth opportunities. Our inclusive culture values fresh perspectives and offers competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Respond to customer inquiries via multiple channels with empathy and accuracy
- Resolve technical issues using knowledge base resources and troubleshooting protocols
- Document interactions and maintain detailed case records in CRM system
- Collaborate with technical team to escalate complex problems
- Meet monthly performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college degree required)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable learning new software and digital tools
- Reliable home office setup with high-speed internet
- Ability to work independently while collaborating in a virtual team
- Previous customer service experience is a plus but not required