Job Description
Join NexaFlow Solutions, a leading tech innovator, as a Remote Customer Support Specialist based in Charlotte, NC. Enjoy the flexibility of remote work with guaranteed weekly pay and a supportive team environment. We're seeking empathetic professionals to deliver exceptional service while growing their careers. Benefits include: health insurance, 401(k) matching, and professional development stipends. Why apply? No commute, consistent pay cycles, and opportunities for advancement within our expanding Charlotte operations.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with industry-leading response times
- Resolve technical issues using our proprietary CRM and knowledge base systems
- Collaborate with cross-functional teams to escalate complex problems and implement solutions
- Document all interactions and maintain accurate case records in Salesforce
- Identify upsell opportunities and contribute to revenue growth initiatives
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- Minimum 2 years of customer support experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce experience preferred)
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet connection and quiet home office setup
- Valid North Carolina work authorization
- Availability to work flexible hours including weekends as needed