Job Description
Join our award-winning team as a Remote Customer Support Specialist in Albuquerque! We're seeking empathetic professionals to deliver exceptional service while enjoying the flexibility of working from home. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
What We Offer:
- Competitive salary + performance bonuses
- 100% remote work setup
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for existing clients
- Maintain detailed knowledge of product offerings
- Adhere to SLA metrics and response time standards
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer support experience
- Proficiency with Zendesk and Salesforce CRM
- Excellent written and verbal communication skills
- High-speed home internet connection
- Ability to work independently with minimal supervision
- Spanish language proficiency preferred
- Experience in SaaS or tech industry
- Associate degree or equivalent experience