Job Description
Join Nexus Solutions Inc. immediately as a Remote Customer Support Specialist! We're seeking dynamic professionals to deliver exceptional service from the comfort of your home office. This full-time contract position offers competitive pay, flexible scheduling, and the opportunity to make a real impact. Our Portland-based team values innovation and work-life balance, making us a top choice for remote professionals in Oregon.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer experience
- Adhere to SLA standards for response and resolution times
- Participate in bi-weekly team training sessions
Qualifications
- 1+ years of customer support experience
- Proficient in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work PST business hours (8 AM - 5 PM)
- Positive attitude and problem-solving mindset