Job Description
Join our dynamic remote team as a Customer Support Specialist and enjoy the freedom of working from anywhere in Florida with weekly pay! At ApexConnect Solutions, we empower professionals to thrive in flexible environments while delivering exceptional service. This contract role offers competitive compensation, comprehensive training, and the opportunity to grow with a forward-thinking company. If you're passionate about helping others and seeking a work-life balance, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to address complex issues
- Meet weekly performance metrics for resolution time and satisfaction
- Identify trends and escalate systemic problems to appropriate teams
- Complete product knowledge training modules continuously
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote setting
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office space
- Available to work flexible shifts including evenings/weekends