Job Description
Join our award-winning remote team as a Customer Support Specialist! We're seeking empathetic individuals to provide exceptional service from the comfort of your Illinois home. Enjoy flexible scheduling, competitive pay, and comprehensive training. Help us maintain our 98% customer satisfaction rate while growing your career in a supportive, virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with 100% accuracy
- Collaborate with tech team to troubleshoot complex issues
- Meet/exceed monthly KPIs for resolution time and satisfaction
- Identify upsell opportunities for premium services
- Participate in bi-weekly virtual team meetings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient in remote communication tools
- Typing speed: 45+ WPM with 95% accuracy
- Quiet home office with reliable internet
- Ability to work evenings/weekends (20-30 hrs/week)
- Illinois residency required