Job Description
Join our dynamic remote team as a part-time Customer Support Specialist and deliver exceptional service from the comfort of your Nashville home. We're seeking tech-savvy communicators to resolve inquiries, build customer loyalty, and contribute to our award-winning support ecosystem. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual environment where your growth is prioritized.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify and escalate priority concerns to appropriate departments
- Contribute to process improvements through customer feedback analysis
- Maintain thorough knowledge of products/services and support protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficient in CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Available 20-25 hours/week with flexible scheduling options