Job Description
Join our dynamic team at Coastal Tech Solutions as an immediate-hire Remote Customer Support Specialist! We're seeking a tech-savvy professional to deliver exceptional service to our clients while enjoying the flexibility of a fully remote position. This is your chance to make an immediate impact in a growing company with competitive compensation and comprehensive benefits.
What We Offer:
- 100% remote work with flexible hours
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
Be part of a supportive culture that values work-life balance and innovation. Apply today and start your new career journey tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document cases in CRM system with detailed notes and resolution steps
- Collaborate with technical teams to resolve complex product issues
- Identify trends in customer feedback to improve service quality
- Train new customers on product features and best practices
- Maintain customer satisfaction metrics above 95%
- Participate in weekly team meetings and training sessions
Qualifications
- Minimum 2 years of customer support experience
- Proficiency with CRM software (Salesforce preferred)
- Strong written and verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet connection and quiet home office
- Available for evening/weekend shifts as needed
- Associate degree or equivalent experience required
- Experience with SaaS products highly desirable