Job Description
Join our dynamic remote team as an immediate-hire Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional experiences for our global clients. This full-time remote position offers competitive pay, comprehensive benefits, and flexible hours while supporting our cutting-edge SaaS platform. Be part of a Wichita-based innovator transforming digital customer engagement.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat within SLA targets
- Document cases accurately in Zendesk and escalate technical issues to Tier 2
- Collaborate with cross-functional teams to improve support workflows
- Conduct proactive customer outreach for satisfaction surveys and feedback
- Master product knowledge through continuous training modules
- Identify upsell opportunities for premium service tiers
Qualifications
- 2+ years customer support experience in SaaS or tech industry
- Proficiency with CRM tools (Zendesk/Salesforce) and ticketing systems
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Experience with remote collaboration tools (Slack/Zoom)
- High-speed internet and quiet home office environment