Job Description
Join our award-winning remote team and deliver exceptional customer experiences from the comfort of your home. ConnectCare Solutions is seeking motivated Customer Support Specialists to provide instant assistance to clients across healthcare and technology sectors. This immediate hire opportunity offers full-time remote work with comprehensive training and career advancement paths. Enjoy flexible scheduling, competitive benefits, and a supportive virtual work environment.
Responsibilities
- Handle high-volume inbound/outbound customer calls, chats, and emails with professionalism
- Resolve technical issues, billing inquiries, and service disruptions using CRM tools
- Document interactions accurately in Salesforce and maintain customer data hygiene
- Collaborate with technical teams to escalate complex issues and implement solutions
- Meet daily performance metrics including CSAT scores and resolution times
- Participate in continuous improvement initiatives to enhance customer journeys
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and problem-solving skills
- Reliable high-speed internet and quiet home office space
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed