Job Description
Join Baltimore's fastest-growing remote team as a Customer Support Specialist! No prior experience required – we provide comprehensive training to launch your work-from-home career. Enjoy competitive pay, flexible scheduling, and full benefits while serving diverse clients from your home office. This is your gateway to professional growth in the thriving Baltimore tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary knowledge base and ticketing system
- Document interactions accurately in CRM platforms
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills and clear phone etiquette
- Proficient with basic computer applications (email, browsers, MS Office)
- Reliable high-speed internet connection at home
- Ability to work independently with minimal supervision
- Positive attitude and willingness to learn new technologies
- Legal authorization to work in the United States