Job Description
Join our award-winning team as a Remote Customer Support Specialist! We're seeking motivated professionals to deliver exceptional service to our Denver-based clients. This immediate hire opportunity offers full-time remote work with competitive pay, comprehensive benefits, and career growth potential. Enjoy the flexibility of working from home while making a real impact in our dynamic tech ecosystem.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer support experience
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Strong written and verbal communication skills
- High-speed internet and dedicated home office setup
- Ability to work independently with minimal supervision
- Experience with remote collaboration tools (Slack, Zoom)
- Must be authorized to work in the US