Job Description
Join our dynamic team as a Remote Customer Support Specialist and deliver exceptional service from the comfort of your home. This flexible part-time role is perfect for tech-savvy professionals seeking work-life balance while making a tangible impact. At Apex Solutions Group, we empower our remote workforce with cutting-edge tools and collaborative digital environments. Enjoy the freedom to work 20-25 hours weekly while supporting Fortune 500 clients with their technical inquiries. Our culture values innovation, autonomy, and continuous growth—making this ideal for students, caregivers, or career transitioners.
Responsibilities
- Resolve technical inquiries via phone, email, and chat for enterprise clients
- Document cases meticulously in Salesforce CRM with precision
- Collaborate cross-functionally with Tier 2 engineers for complex issues
- Conduct remote diagnostics and troubleshooting on diverse platforms
- Contribute to knowledge base documentation with solution articles
- Meet/exceed SLA targets while maintaining 95% customer satisfaction
Qualifications
- 1+ years customer service or technical support experience
- Proficiency with Windows/macOS and basic networking concepts
- Exceptional written/verbal communication skills
- High-speed home internet and quiet workspace requirement
- Ability to work flexible hours including some weekends
- Google Workspace or Microsoft 365 certification preferred
- Experience with Zendesk or similar support platforms