Job Description
Join Nexus Solutions Inc., a leader in digital innovation, as a Remote Customer Support Specialist. We're seeking dynamic individuals to deliver exceptional customer experiences from the comfort of your home. Enjoy flexible hours, competitive pay, and a supportive virtual team environment. Remote work available in Florida and New York.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to address escalated issues
- Identify opportunities to improve customer satisfaction metrics
- Stay updated on product knowledge and service protocols
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 1+ years customer service experience
- Proficient in Zendesk, Salesforce, or similar platforms
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Available 20-25 hours/week (flexible scheduling)