Job Description
Join FlexHire Solutions and become part of our dynamic remote team supporting clients nationwide. We offer weekly pay, flexible hours, and a supportive virtual work environment. As a key member of our customer success team, you'll resolve inquiries efficiently while representing our brand with professionalism. This contract position provides immediate income with no daily commute – work from anywhere in Memphis while making a real impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Resolve technical issues using remote access tools and troubleshooting protocols
- Document cases accurately in CRM system with detailed resolution notes
- Collaborate with technical teams on complex escalations
- Maintain product knowledge through continuous training modules
- Upsell products/services when appropriate during customer interactions
- Meet weekly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce/Zendesk) and remote desktop tools
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- Strong problem-solving and time management abilities
- Reliable high-speed internet and quiet workspace
- Available to work flexible shifts including evenings/weekends