Job Description
Join Coastal Connect Solutions and become part of our award-winning remote team in Virginia Beach! We're seeking a dedicated Customer Support Specialist to deliver exceptional service while enjoying the flexibility of remote work with weekly pay. Our team thrives on innovation, collaboration, and supporting our clients' success. If you're passionate about problem-solving and value work-life balance, this role is your perfect match.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Manage and update client information in our CRM system
- Collaborate with cross-functional teams to address complex issues
- Document interactions and maintain accurate case records
- Meet or exceed weekly performance metrics for resolution times and satisfaction
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service experience
- Proficiency with remote work tools (Slack, Zoom, CRM platforms)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- High-speed internet connection and dedicated workspace
- Ability to work independently with minimal supervision
- Flexibility to cover occasional evening/weekend shifts
- Virginia Beach residency preferred