Job Description
Join our dynamic team as a Remote Customer Support Specialist and become the voice of innovation for our growing client base. This urgent full-time opportunity allows you to deliver exceptional service from the comfort of your home in Columbus, OH. We're seeking empathetic problem-solvers with a passion for technology and customer satisfaction. Immediate start available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Maintain detailed case documentation in Salesforce and Zendesk systems
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and contribute to revenue growth
- Participate in daily stand-ups and bi-weekly performance reviews
- Adhere to SLA metrics and maintain 95% customer satisfaction score
Qualifications
- Minimum 2 years experience in customer support or technical assistance
- Proficiency with CRM platforms (Salesforce/Zendesk) and ticketing systems
- Strong written and verbal communication skills
- High-speed internet connection and quiet home office environment
- Ability to work independently with minimal supervision
- Associate degree or equivalent technical certification preferred