Job Description
Join TechFlow Solutions Inc., a leading tech innovator, as a Remote Customer Support Specialist based in Fresno. We're seeking a tech-savvy professional to deliver exceptional service to our growing client base. This flexible part-time role (20-25 hours/week) allows you to work from anywhere in the Fresno area while making a real impact. Enjoy competitive pay, comprehensive training, and a supportive remote culture.
Responsibilities
- Resolve technical inquiries via email, chat, and phone with 95% customer satisfaction
- Document cases in CRM systems with precision and timeliness
- Collaborate with Tier 2 engineers to troubleshoot complex issues
- Contribute to knowledge base articles and process improvements
- Maintain SLA adherence for all customer interactions
- Participate in bi-weekly team syncs and training sessions
Qualifications
- 2+ years customer support experience in tech or SaaS
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong diagnostic skills for Windows/macOS troubleshooting
- Excellent written and verbal communication abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- High school diploma or equivalent; Associate's preferred