Job Description
Join TechConnect Solutions as a Remote Customer Support Specialist and deliver exceptional service from the comfort of your home office. This part-time opportunity offers flexible hours while supporting our growing client base in Tucson and beyond. You'll be the frontline hero resolving inquiries, troubleshooting issues, and ensuring customer satisfaction through multiple channels. Our collaborative team values work-life balance and provides comprehensive training to set you up for success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge base resources
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet monthly performance metrics for response time and resolution rate
- Participate in weekly team training sessions and knowledge-sharing initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficient in CRM software (Salesforce experience a plus)
- Excellent communication skills and problem-solving abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work 20-25 hours/week with flexible scheduling
- Basic technical troubleshooting skills for software/hardware issues