Job Description
Join FlexiWork Solutions and transform your career with our remote Customer Support Specialist position! Enjoy the perfect blend of professional growth and work-life balance with weekly paychecks and flexible scheduling. We're seeking dedicated professionals in Sacramento, CA to deliver exceptional customer experiences while working from the comfort of your home. Our inclusive culture values autonomy, collaboration, and recognition—making this your ideal next step.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payment adjustments accurately
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed customer records in CRM systems
- Identify process improvements and implement solutions
- Adhere to company SLAs and compliance standards
- Train on new products and services quarterly
Qualifications
- 2+ years customer service experience
- Proficient in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with data-driven approach
- Ability to work independently in remote environment
- High-speed internet and quiet workspace required
- Flexibility to work evenings/weekends as needed