Job Description
Join our award-winning team as a Remote Customer Support Specialist! We're urgently hiring tech-savvy professionals in Cleveland and Illinois to deliver exceptional service with flexible hours. This fully remote role offers work-life balance while solving complex challenges for enterprise clients.
What You'll Love:
- 100% remote work with flexible scheduling (early mornings/afternoons/evenings)
- Competitive salary plus performance bonuses
- Comprehensive benefits package
- Cutting-edge tech stack and training
- Collaborative virtual team environment
Be part of our mission to revolutionize customer experience through innovation and empathy.
Responsibilities
- Resolve technical inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document cases in Salesforce and maintain accurate knowledge base entries
- Collaborate with Tier 2 engineers to troubleshoot escalated issues
- Proactively identify process improvements and suggest solutions
- Train customers on new platform features and best practices
- Meet monthly KPIs for resolution time and quality scores
- Participate in virtual team meetings and training sessions
Qualifications
- 3+ years in customer support or technical support roles
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional written and verbal communication skills
- Experience with remote collaboration tools (Slack, Zoom)
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving abilities with analytical mindset
- High-speed internet and dedicated home office setup
- Relevant certifications (e.g., Google IT Support) preferred