Job Description
Join TechFlow Solutions and revolutionize your work-life balance! We're seeking a passionate Remote Customer Support Specialist to deliver exceptional service from the comfort of your Louisville home. Enjoy flexible scheduling while making a real impact in our growing tech community.
As a cornerstone of our client success team, you'll troubleshoot technical issues, build lasting customer relationships, and contribute to innovative solutions—all with the freedom of 100% remote work. Our Louisville-based operations offer competitive benefits, professional development, and a culture that values flexibility and growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with engineering teams to escalate complex technical issues
- Develop product knowledge through continuous training modules
- Meet performance metrics including average response time and resolution rate
- Contribute to process improvements for customer experience
Qualifications
- 2+ years in customer support or technical troubleshooting
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Self-motivated with ability to work independently in remote environment
- High-speed internet connection and quiet home office setup
- Experience with ticketing systems and SLA management
- Ability to work flexible hours including occasional weekends