Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and become part of our award-winning team! We provide all necessary equipment – including laptop, headset, and software – to ensure your success from day one. This fully remote position offers the flexibility to work from Jacksonville, FL while supporting our global clientele with cutting-edge technology solutions.
Our ideal candidate thrives in dynamic environments and possesses exceptional communication skills. You'll be the first point of contact for resolving technical inquiries, troubleshooting issues, and delivering exceptional customer experiences. With competitive compensation and comprehensive benefits, this is your opportunity to grow professionally while enjoying work-life balance.
Responsibilities
- Resolve technical inquiries via phone, email, and chat support channels
- Troubleshoot hardware/software issues and escalate complex problems appropriately
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with engineering teams to resolve persistent technical challenges
- Contribute to knowledge base articles and process improvement initiatives
- Meet/exceed customer satisfaction and resolution time targets
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years in customer service or technical support role
- Proficiency with ticketing systems (Zendesk, Jira) and CRM platforms
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and active listening abilities
- Self-motivated with ability to work independently in remote environment
- Reliable high-speed internet connection at Jacksonville residence