Job Description
Join Nexus Global Solutions as a Remote Customer Support Specialist and launch your career from the comfort of your home in Portland, Ohio! We're seeking motivated entry-level professionals to deliver exceptional customer experiences through digital channels. This fully remote position offers comprehensive training, flexible scheduling, and growth opportunities within our expanding tech support team. Ideal for recent graduates or career-changers with strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues for software and hardware products
- Document interactions and update customer records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify trends in customer feedback for process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or support experience (internships accepted)
- Proficiency with Microsoft Office and CRM software
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Basic troubleshooting knowledge for common tech issues
- Positive attitude and problem-solving mindset