Job Description
Join Nexus Global Solutions and become part of our award-winning remote team! We're hiring passionate Customer Support Specialists in Miami to deliver exceptional service from the comfort of your home. Equipment provided – we supply everything you need including laptop, headset, and software. Enjoy flexible scheduling with 20-30 hours/week while supporting cutting-edge technology clients. Our culture prioritizes work-life balance and professional growth. Hiring now for immediate start!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize provided CRM tools to document interactions and track case progress
- Collaborate with technical teams to troubleshoot complex product issues
- Maintain detailed knowledge of product offerings and service protocols
- Identify upsell opportunities while maintaining focus on customer needs
- Participate in weekly virtual training sessions to enhance skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/hybrid setting
- Strong typing skills (45+ WPM) with clear communication abilities
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Spanish fluency required (bilingual preferred)
- Passion for technology and helping others