Job Description
Join PayFast Solutions and enjoy the flexibility of remote work with daily pay! We're seeking motivated Customer Support Specialists to join our dynamic team based in Kansas City, MO. This contract role offers the perfect blend of work-life balance and financial stability, with payments processed daily. Help us deliver exceptional service while building your career on your terms.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Process orders and manage customer accounts efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Maintain high customer satisfaction metrics
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet home office
- Ability to work independently with minimal supervision
- Available for flexible shifts including weekends
- Kansas City residency required for local compliance