Job Description
Join Memphis Tech Solutions as a Remote Customer Support Specialist and make an immediate impact! We're seeking a tech-savvy professional to deliver exceptional service to our growing client base. This fully remote position offers the flexibility to work from anywhere while supporting cutting-edge technology solutions. If you're passionate about problem-solving and thrive in dynamic environments, apply today to start your career with us!
Responsibilities
- Resolve technical inquiries via phone, email, and chat with 95% customer satisfaction rate
- Document all support interactions using Zendesk ticketing system
- Collaborate with engineering team to escalate complex issues
- Conduct remote troubleshooting for hardware/software systems
- Develop knowledge base articles to improve self-service options
- Monitor SLA metrics and response time targets
- Train customers on new platform features
Qualifications
- 2+ years technical support experience in SaaS environment
- Proficiency in CRM tools (Salesforce, Zendesk)
- Strong diagnostic skills for Windows/macOS/Linux systems
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- High-speed internet connection required
- Available for flexible hours including weekends