Job Description
Join PayFast Solutions, a Milwaukee-based innovator in financial services, as a Remote Customer Support Specialist. Enjoy the flexibility of working from anywhere with our industry-leading weekly pay schedule! We're seeking dedicated professionals to deliver exceptional customer experiences while building rewarding careers. Our competitive compensation package includes comprehensive benefits and growth opportunities in a dynamic remote environment.
At PayFast Solutions, we believe in empowering our team through consistent compensation and cutting-edge technology. As a key member of our support division, you'll directly impact customer satisfaction and drive business success. This role offers the perfect blend of stability and flexibility for professionals seeking remote work with financial predictability.
Responsibilities
- Handle 30+ daily customer inquiries via phone, email, and chat regarding payment processing services
- Resolve complex technical issues and payment discrepancies using proprietary CRM tools
- Maintain detailed case documentation and compliance records in Salesforce
- Collaborate with cross-functional teams to implement customer feedback improvements
- Achieve 95%+ customer satisfaction rating through proactive problem-solving
- Train on new fintech platforms and security protocols quarterly
Qualifications
- 2+ years of customer support experience in fintech or SaaS industries
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong analytical skills for troubleshooting payment gateway integrations
- Certification in PCI DSS compliance or equivalent security training
- Ability to work independently in remote environment with minimal supervision
- Excellent written and verbal communication skills
- Must be authorized to work in the United States