Job Description
Join our award-winning remote team as an Immediate Hire Customer Support Specialist serving Baltimore-based clients. This fully remote position offers competitive pay, comprehensive benefits, and flexible scheduling. We're seeking empathetic communicators to resolve customer inquiries via phone, email, and chat while maintaining our industry-leading satisfaction rates. Training provided with same-week start dates for qualified candidates.
Responsibilities
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
- Maintain strict confidentiality of client data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Typing speed of 45+ WPM with 98% accuracy
- Reliable high-speed internet connection
- Quiet home office environment
- US work authorization and Maryland residency