Job Description
Join our dynamic team as a Remote Customer Support Specialist and experience the freedom of working from home with weekly pay! Nashville Tech Solutions is seeking tech-savvy individuals to provide exceptional support to our growing client base. Enjoy competitive compensation, flexible scheduling, and the opportunity to grow your career while living in Nashville's vibrant community. Weekly pay ensures you get compensated faster for your hard work!
Why Choose Us?
• Weekly direct deposit
• Comprehensive training program
• Health & wellness stipend
• Remote work equipment allowance
• Quarterly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases in CRM system with detailed notes and resolution steps
- Collaborate with technical team to troubleshoot complex issues
- Maintain product knowledge through continuous training modules
- Upsell services during customer interactions where appropriate
- Meet weekly performance metrics (handle time, resolution rate)
- Participate in virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/hybrid setting
- Proficient in CRM software (Salesforce/Zendesk experience a plus)
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet connection and quiet workspace
- Available to work rotating weekends and holidays as needed
- Nashville residency required for local tax purposes