Job Description
Join Detroit's fastest-growing tech firm as a Remote Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service from home while supporting our innovative SaaS platform. This flexible part-time role offers competitive pay, comprehensive training, and career advancement opportunities—all while contributing to Detroit's digital transformation. Enjoy zero commute, flexible scheduling, and a supportive remote team environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document support cases accurately in CRM system
- Collaborate with technical team to troubleshoot complex issues
- Identify upsell opportunities for premium services
- Maintain product knowledge through weekly training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Proficient in Zendesk, Salesforce, or similar CRM
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Available 20-30 hours/week with flexible scheduling