Job Description
Join TechGrowth Solutions as a Remote Customer Support Specialist and deliver exceptional service from home! We're seeking a tech-savvy, empathetic professional to resolve inquiries, troubleshoot issues, and enhance customer satisfaction. Enjoy flexible hours, competitive pay, and a supportive virtual team environment. Ideal for students, parents, or career changers seeking work-life balance. Grow your skills while making a real impact!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and speed
- Diagnose and resolve technical issues using remote tools and documentation
- Collaborate with engineering teams to escalate complex problems
- Maintain detailed case records in CRM systems
- Contribute to knowledge base improvements and training materials
- Monitor customer feedback trends to identify service gaps
- Meet/exceed SLAs for response and resolution times
Qualifications
- 1+ years of customer support or technical troubleshooting experience
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Strong written communication skills with excellent grammar
- Ability to multitask and prioritize in fast-paced environments
- Self-motivated with reliable home office setup
- Basic knowledge of SaaS applications and networking concepts
- Available for 20-25 hours/week with flexible scheduling
- US citizenship or permanent residency required