Job Description
Join our award-winning remote team as a Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service from the comfort of your home. Equipment provided including laptop, headset, and ergonomic accessories. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize provided equipment to troubleshoot software/hardware issues
- Document cases accurately in CRM system with <2-hour SLA
- Collaborate with cross-functional teams on complex technical escalations
- Contribute to process improvement initiatives
- Maintain 40+ weekly customer interactions
Qualifications
- 2+ years customer support experience in tech industry
- Proficiency with remote work tools (Zoom, Slack, CRM)
- Strong diagnostic skills for Windows/macOS ecosystems
- Exceptional written and verbal communication
- High-speed home internet required
- Relevant certifications (CompTIA A+, Google IT) preferred