Job Description
Join our award-winning team as a Remote Customer Support Specialist! We're hiring immediately for 100% work-from-home positions in Ohio. Enjoy flexible hours, competitive pay, and a supportive cultureāall while making a real impact.
At TechSolutions Inc., we empower our remote employees with cutting-edge tools and ongoing training. This is your chance to launch or advance your career in customer service without ever leaving home. No commute, no office politicsājust pure professional growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Utilize CRM systems to document cases and track resolution progress
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities during customer interactions
- Maintain detailed knowledge base documentation
- Participate in weekly team meetings and skill-building workshops
- Meet or exceed monthly performance KPIs
Qualifications
- 2+ years of customer service experience in remote or hybrid settings
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- High-speed home internet and quiet workspace
- Ability to work independently while collaborating effectively
- Ohio residency required for tax compliance
- Available for flexible shifts including weekends