Job Description
Join Detroit's fastest-growing remote team! We're seeking passionate Customer Support Specialists to deliver exceptional experiences from home. Enjoy weekly pay, flexible scheduling, and the opportunity to grow with a tech-forward company. Perfect for Detroit professionals seeking work-life balance without sacrificing income.
What We Offer:
- Weekly direct deposits (no more waiting!)
- Comprehensive training and career development
- Health benefits, PTO, and retirement plan
- 24/7 support from dedicated mentors
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15 minutes
- Document interactions using Salesforce CRM with 95% accuracy
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities during customer interactions
- Maintain 90% customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk and Microsoft Office Suite
- Exceptional written and verbal communication skills
- High-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Available to work flexible shifts including weekends